#Rad power bikes dealers near me how to#

#Rad power bikes dealers near me how to#

I started out with LBS but, soon learned how to do basic bike cleaning, upgrades, and maintenance to keep me on the road for +2 1/2 years. I never missed a riding day having two ebikes available (wife probably only put 350 miles out of the +7000 on the Radrovers).īack then, you were able to get two Rovers or Volt fat tire ebikes for the price of one fat tire mid-drive. It wasn't a big deal for me have one ebike down because I had the second one to ride and help with troubleshooting. About 80%-85% of my other issues were covered by the 1 year warranty. I've had my share of issues also which, 50% was caused by shipping. I have three Rad Power Bike (two 2016 Radrovers +3500 miles each, one 2018 RadCity Step-Thru 300 miles). I could go on but nobody reads a comment this long. The support is worth the extra few hundred dollars you'll end up paying. But learn from my mistakes and buy from a bricks and mortar shop. I know that it's going to encounter issues like these and I'm good with that. I'm not oblivious to the fact that e-bikes are still a relatively new technology and I have a lot of patience for new tech.

This, of course, will be at my cost, which it wouldn't be if Rad Power had a physical presence in my city. I left it at the bike shop, they're going to diagnose it and fix it. When I took it to my local bike shop to get it fixed (at my own cost, because they didn't offer to cover that and I don't trust myself tightening spokes) they said that the spokes were fine. I reached out to Rad with a video of the problem, and they said the same thing. The folks on the FB group seem to think it's a loose spoke. I'm also now getting a creaking sound out of my back tire. Again, you guessed it, if they were B&M they'd be fixing this themselves instead of it being my headache. I had to remove the flange to get to them, and I can't get it back into place. I had to connect and disconnect wires (no big deal), except that some of those wires are inside the bike. I also got an 'Error 30', which I found out means that there's a bad connection somewhere. Even still it was a pain in the butt getting quotes and negotiating the process. To Rad's credit, even though chains aren't covered by warranty, they paid the $30 to fix it at a local bike shop. If they were bricks and mortar, they'd be the ones doing the work. I'm handy to a point, but I'm not a bike mechanic. I had to install/uninstall all of this stuff myself. Instead there's a lot of back and forth with videos and photos and long descriptions and misunderstandings.Īnd that brings me to the next part of why it's bad to buy a Rad bike mail order: you're the mechanic. If they were bricks and mortar, I'd be able to drop off the bike for a few days, they could ride it and see the problem in action, then fix it. This issue is still outstanding with Rad - we've tried several things to fix it, a new display (I actually just installed the broken one instead of asking them to ship yet another one to me), a new controller (which is no small installation task, so I paid my local bike shop to do the work), and no luck. It stays at '5 bars' of power then rapidly goes down to 1 bar fluctuating randomly a fair bit, and I only get about 30km to a charge. I am having continuing issues with my battery that remain unresolved. That's the type of problem that would only happen mail order and one more reason I recommend buying from your local bike shop. Other folks in the FB group have complained about scratches and whatnot on delivery and received no replacement or compensation (if memory serves me correctly, they were offered 50% off an accessory).

Mine wasn't as bad as some of the ones you see on the FB group, the only thing that arrived broken for me was the display and Rad promptly sent me a new one which I installed myself. On the other hand, they choose the shipping company and they're responsible for it. On the one hand, it's not really Rad's fault that this happens. Their bikes get banged up pretty badly in shipping. Here's why.įor starters, Rad Power bikes have a lot of quality control issues. If I were going to buy again, I would buy from a local bike shop. Unfortunately, it has problems, and some of those problems are compounded by the fact that Rad Power bikes are mail order. It's my first electric bike, and I don't have a ton to compare it to, but I'm very happy with it. I recently bought a RadCity, and you know what? I love it.